If you need to return a product containing hazardous materials, you may physically return it to a retail store. These products may include certain powered coolers and portable generators. Please note: Purchases of $500 or more made with cash will be refunded by store credit or by check. Bring your item with its original product packaging and tags (if applicable), along with proof of purchase, to the checkout counter at any retail location. Products eligible for return can be brought to any of our retail stores with proof of purchase, regardless of whether you bought the product online, in a store, or by phone.

For returns by mail, Backcountry can validate proof of purchase utilizing the Return Merchandise Authorization (RMA) number.

Our Gearhead customer service team may request certain customer information to process a return at a store. Proof of purchase includes a paper receipt, electronic receipt, or order number. You can return an item to any of our stores-it doesn’t have to be to the same store where you made the purchase.

We cannot accept the return of products purchased at one of our stores through our mail-in returns process.

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